FAQ

Questions, answered.

Billing, your account, the product and how to reach us. Not here? Email help@get-savvio.com and a person replies.

Billing

What is this GET-SAVVIO.COM charge on my statement?

It is your Savvio membership: $69 a month, run by Breeve Inc. Do not recognize it? Cancel on the Manage membership page or email help@get-savvio.com and a person will look into it the same business day.

How does the trial work?

You get 3 days to try everything. Nothing is charged today; your card is only registered. If you do nothing, your membership continues at $69 a month. Cancel before the trial ends and nothing else is charged.

When is my card charged?

Nothing is charged during the 3-day trial. If you keep the membership, the first payment of $69 is taken when the trial ends, then every month on the same date, until you cancel.

Which cards can I use?

Visa and Mastercard, debit or credit, issued in the United States. Your card details go straight to our payment processor and never through our servers.

How do I cancel?

Go to Manage membership, type the email you signed up with and click Cancel. No login, no call, no questions. It stops immediately and you get a confirmation by email.

Will I be charged again after I cancel?

No. Cancellation takes effect immediately and no further payment is taken. Until you cancel, the membership renews every month.

Can I get a refund?

Write to help@get-savvio.com with the email you signed up with and the date of the charge. We review every request under our Refund policy: a payment is refunded when you ask within 30 days and the membership was not used that month, or when the charge was taken after you had canceled. Refunds reach your card within 5 to 10 business days.

Account

How do I log in?

With your email only: we send you a one-time code, there is no password to remember. The code is valid for a few minutes.

I did not receive the login code.

Check your spam folder and wait a minute, then request a new code. Still nothing? Email help@get-savvio.com from the address you signed up with.

Can I change the email on my account?

Yes. Write to help@get-savvio.com from your current address and tell us the new one; we update it and confirm by email.

What do you keep about me?

Your email, your membership and payment history (never your full card number), your questions to the assistant and your claims. The Privacy policy lists what we keep, for how long, and how to ask for a copy or a deletion.

Product

What does the assistant do?

Say what you want to buy, or paste a link. It reads the reviews, checks prices at the major US stores, tells you where it is cheapest today and gives you a promo code that was tested, not scraped. Up to 100 questions a month.

Does the assistant work with any store?

It searches the web and checks prices at the major US retailers: Amazon, Walmart, Target, Best Buy, The Home Depot, Costco, Wayfair, eBay, Nike, Apple and thousands of others. It links you to the store; you buy from them as usual.

How fresh are the deals and codes?

Deals and Codes are refreshed every night, and codes are checked before you see them. A code that no longer works is removed.

How does Free Shipping work?

It is an optional add-on at $12 a year. Paid a delivery or return charge? Send the receipt from your account and we pay it back to your card, up to $7 per claim and $15 per month.

What does Protection cover?

An optional add-on at $15 a year. When an order arrives lost, damaged or faulty and the store does not make it right, file a claim from your account: we pay back up to $25 per claim and $40 per month.

Do I need to install anything?

No. Savvio works in your browser, on your phone and on your computer, from your account.

Support

How do I reach you?

Email help@get-savvio.com or use the contact form. Hours: Mon–Fri, 9am–6pm ET. Most messages get an answer within minutes during those hours.

Do you have a phone number?

Not yet: email is the fastest way to reach us, and a person answers every message, usually within minutes during business hours (Mon–Fri, 9am–6pm ET).

I was charged and I do not know why.

Write to help@get-savvio.com with the date and the amount, or cancel first on the Manage membership page: it is immediate and stops any further charge. We then look at the charge with you.