The short version. We collect what we need to run your subscription: your email, name, phone, the questions you ask the assistant, your claims, and payment records (never your full card number, which goes straight to our payment processor). We do not sell your personal information. You can see, correct or delete it by writing to help@get-savvio.com.
1. Who is responsible
Breeve Inc, 3651 North 100 East, Suite 375, Provo, Utah 84604, USA, operates Savvio and is responsible for your personal information. Contact: help@get-savvio.com.
2. What we collect
| Information | Where it comes from | Why |
|---|---|---|
| Email, name, phone, ZIP code | You, at checkout and login | Your account, receipts, confirmations, support |
| Payment records: amount, date, card brand and last four digits, processor identifiers | Our payment processor | Billing, refunds, disputes. We never see or store your full card number |
| Consent record: the exact text you agreed to at checkout | Checkout | Proof of what you agreed to, if a charge is disputed |
| Questions to the assistant and its answers | You | To answer you and keep your chat history in your account |
| Claims: merchant, order, amount, description, the proof you attach | You | To review and pay Free Shipping and Protection claims |
| Messages to support | You | To reply |
| Technical data: IP address, browser, pages viewed, timestamps | Your device | Security, fraud prevention, keeping the site working |
3. How we use it
To provide the services you subscribed to, take payments, answer your questions, review claims, send you transactional emails (receipts, renewal notices, confirmations), prevent fraud and comply with the law. We send marketing email only if you agreed to it, and every such email has an unsubscribe link.
4. Who we share it with
Service providers who act for us and under contract: our payment processor and its banks, the AI provider that powers the assistant (it receives your questions, not your name), our email provider, our database and hosting providers. Merchants, only what is needed when we contact them about a Protection claim on your behalf. Authorities when the law requires it.
We do not sell personal information and we do not share it for cross-context behavioral advertising.
5. Your choices and rights
You can ask us at any time to see the personal information we hold about you, correct it, delete it, or send you a copy. Residents of California, Colorado, Connecticut, Virginia, Utah and other states with a privacy law have these rights in law; we give them to everyone. Write to help@get-savvio.com; we answer within 45 days and we do not treat you differently for asking. You can appeal a decision by replying to our answer.
Deleting your information ends your subscription. We keep payment and consent records for as long as the law and our processor require (usually 7 years) to answer disputes.
6. Security and retention
Data is stored with providers in the United States, encrypted in transit and at rest. Card numbers are tokenized by our payment processor and never reach our servers. We keep your account data while your subscription is active and for 3 years after, unless you ask us to delete it sooner or the law requires longer.
7. Children
The services are for adults. We do not knowingly collect information from anyone under 18.
8. Changes
We update this policy when our practices change and show the date at the top. Material changes are announced by email.
9. Contact
Breeve Inc, 3651 North 100 East, Suite 375, Provo, Utah 84604, USA Email: help@get-savvio.com